Consumer and Small Business Banking Executives have been touting the benefits of outside calling by branch managers for over a decade. But many are frustrated by the inability of their branch teams to develop effective relationships with business owners and professionals.
Compliance issues, staffing constraints and branch turnover overshadow other strategic questions: Which small business customers should your branch bankers be calling on? How should they prepare for business calls? What should the role of Business Bankers be in the effort?
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